In today’s competitive market, traditional dealer management systems may not be sufficient to meet the needs of dealerships. Customization is necessary to enhance communication with customers and streamline operations. Here are four key strategies to enhance your business with a dealer management system.
- Implement a Structured Sales Flow: An efficient dealer management system with a supportive service software allows your team to track each sale and service process. From the initial inquiry to conversion, this system provides real-time bilateral communication with busy customers throughout their various sales and service cycles. This results in better follow-up on leads, improved customer relationships, and retention. Our software integrates with any DMS on the market, enabling you to design a process that fits your dealership specifically.
- Identify Communication Gaps: With so many moving parts in a dealership, critical information may be missed, leading to reduced billable hours, repair orders, and inaccuracy of available parts. The lack of well-integrated or adopted systems makes it challenging to streamline communication between departments. By simplifying communication with customers and integrating synchronized reporting, managers can report on sales and service progress. Our evolved platform offers two-way communication, route sheets, job priority, quotes, photos, SMS communication, and customization.
- Eliminate Bottlenecks: A dealer management system alone does not guarantee detailed analytics and real-time updates on each vehicle. Insights help managers identify bottlenecks and constraints in the process, leading to a smoother process and better customer experience. Our platform allows techs to stay in their bays, service advisors to create repair orders, and effortless communication between parts personnel.
- Consistent Reporting: Our efficiency platform creates a seamless process for staff and customers, providing real-time reporting for each team member. Consistent reporting in an integrated system saves time, enables managers to view the progress of each vehicle, directly communicate with customers, and assess where bottlenecks occur in the process.
In conclusion, by upgrading to a dealer management system, dealerships can improve their communication with customers and streamline their operations. This leads to better customer relationships, retention, and increased profits.