Support Plans
Standard Support
Meets the everyday support needs of businesses.
Standard Support includes:
- Comes with online help Wiki
- All upgrades and enhancements
- Web portal support
- 72-hour ticket response time (24 hours for critical issues)
Premium Support
Fast response and resolution for larger businesses.
Includes Standard Support, plus:
- Continuous phone support
- US telephone support available M-F from 10am to 7pm EST (866-932-2288 ext. 2)
- 24-hour ticket response time (4 hours for critical issues)
* Support not available on federal holidays including: New Year’s Day, Birthday of Martin Luther King, Jr., Washington’s Birthday, Memorial Day, Juneteenth Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.